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Welcome to BookBitan! Your satisfaction and trust are important to us. This page outlines the support services we provide and the policies that guide how we operate. By using our website, you agree to the terms below.
We’re here to help you with any questions or concerns related to your orders, account, or the content on our platform.
Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Support is limited on weekends and public holidays.
How to Reach Us:
📧 Email: support@bookbitan.com
💬 Live Chat: Available during support hours (bottom right corner of every page)
📞 Phone Support: +8801735642561
Shipping (for physical books):
Orders are processed within 1–3 business days.
Estimated delivery time is 5–7 business days depending on location.
Tracking details will be provided once the order is dispatched.
Digital Products (eBooks/audiobooks):
Instant access upon successful payment.
Download links are valid for 7 days or limited to 3 downloads (whichever comes first).
Physical Books:
Returns accepted within 7 days of delivery.
Items must be in original condition.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
Digital Products:
Due to the nature of digital content, all sales are final.
Refunds may be issued only in cases of duplicate purchases or technical failures.
To request a return or refund, contact support@bookbitan.com with your order number and issue.
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your data.
All transactions are encrypted and processed through secure payment gateways.
By accessing BookBitan.com, you agree to abide by our Terms & Conditions, including but not limited to:
No unauthorized copying or distribution of digital content.
Respectful participation in community forums or reviews.
Compliance with all applicable copyright laws.
While we strive for accuracy in listings, descriptions, and availability, occasional errors may occur. We reserve the right to correct any inaccuracies and cancel orders affected by them.
If you have any questions about our policies or need help with an issue, don’t hesitate to contact us at:
Thank you for being a part of the BookBitan community!